A refund will only be issued in the circumstances where we are unable to deliver your order. No refunds are issued after a payment has been made unless, as stated before, we are unable to send your order.
When a product is incorrect, damaged, or does not meet the standard which is expected, we require our customers to contact us directly to assess the nature of their problem. Any claim should be verified by sending pictures of the medication and packaging received with the order. All verified claims will be sent and evaluated by our management team for careful consideration.
We will not provide refunds for items that are not delivered since our delivery service is handled by 3rd party couriers. If the order is not delivered, we will resend it as per our delivery policy.
After any medication that has left our controlled and supervised facility cannot be returned and will not be accepted due to our safety regulations. If any of the items received are damaged or incorrect, we kindly request that customers photograph the medication received, as well as the envelope in which the purchase was packaged, and submit those photographs to us. After verifying the order or missing medication in our dispatch records, we will resend the order or medication accordingly.
We respectfully urge our customers to notify us through email if the medication they have received comes damaged. As we rely on third-party couriers to deliver packages quickly, we have no control over how the packages are handled, and any feedback from our customers provide is crucial to improving our service.
When an order fails to arrive or is undelivered, we are aware and understand that the customer will want their merchandise even in unusual cases where orders are lost or undelivered. It is equally understandable that they need their disputes resolved in a timely manner. Customers are urged that they contact us immediately when their package has not arrived in the prearranged time frame. Our team will then request an urgent status update and arrange for the order to be sent again in accordance with our terms and conditions.
Our 24-hour friendly customer service team are always on hand and can answer any questions regarding the delivery status of any outstanding orders. The unique tracking ID assigned to every order will be forwarded on receipt from our 3rd party agent. All complaints must be brought to our attention within seven days of delivery or the estimated arrival time.
When customers have any complaint or feedback to provide, we recommend speaking to our customer support team who are working around-the-clock to assist in any way they can. We handle each dispute individually and work toward finding the best possible solution to meet both parties needs. Customers shopping rights are safeguarded when they file a complaint using the proper channels, and they can continue to enjoy the benefits of shopping with us without restrictions.
